We ship from our warehouses in Trois-Rivières (QC) and Quebec (QC) and from the warehouses of our logistics partner in Laval (QC) and Calgary (AB).

You will receive a shipping confirmation email with the tracking number once the package has been shipped. If you have not received a follow-up email, contact us

If you prefer to purchase the product directly in store, we invite you to look at our points of sale locator

We are proud to be in more than 850 physical points of sale (grocery stores, pharmacies and beauty salons)

IF you are a physical store, we would love to see Kauka Smile on your shelves!!

Do not hesitate to send us an email at info@kaukasmile.com and one of our managers will respond to you as soon as possible!

Our refund policy lasts 30 days after receipt of the product.

If you received a damaged or defective product:

Please contact us at info.kaukasmile@gmail.com as soon as possible within 30 days of receiving the product in order to put this procedure in place.

IMPORTANT: The email must indicate the following 3 elements:

- The reason for your refund request

- A video or photo of the breakage/problem you are facing

- Your order number (ex: #1234)

We will happily replace the item at no extra cost or refund you if applicable.

Note: Our team will verify the video(s)/photo(s) before issuing a replacement or refund.

We can only offer you replacements at no additional cost if the criteria below are met: The items are defective - damaged/broken or soiled following receipt of the package. Packages lost in transit.

Note: The store name cannot be held responsible for lost or misdirected packages.

Please ensure that all information you have provided is correct before submitting your order to avoid lost mail or other mishaps. International customer must provide a telephone number.

If you have any further concerns, please contact our customer service team by email at info.kaukasmile@gmail.com

If you believe that you have entered an incorrect address, you should contact us immediately to correct the error. Cancellations must be made within 24 hours of ordering.

Please note that our standard shipping is published in each product description. All customers must be informed of this before placing an order. All refunds will be made within 24-48 hours before the funds are reflected in the customer's bank account.

KAUKA reserves the right to refuse any replacement and refund if it does not meet the above criteria. Late or missing refunds (if applicable). If you haven't received a refund yet, double-check your bank account and contact your credit card company, it may take some time before your refund is officially posted.